FAQ

HOW CAN I GET MY LOGO TO YOU?

Email your logo or logos to len@241embroidery.com or orders@241embroidery.com

CAN I GET A QUOTE BEFORE ORDERING?

YES!,  Email your logo and the items you would like them on and we will quote your project before ordering.  You can also call for information.

Digitization FAQ’s

What is digitization, and why does my logo have to be digitized?

Our digitization process converts your logo into a stitch-ready format that our industrial embroidery machines use to decorate the garment of your choice. There is a one-time, non-refundable fee to digitize your logo for each embroidery size.

Begin the digitization process by emailing your logo to len@241embroidery.com or

orders@241embroidery.com

What are artwork and digitization fees?

Artwork fees and digitizing fees are our in-house labor fees to recreate your artwork into the proper format for our production methods. These files are created in a proprietary format by our artwork team to give you the highest quality finished product available.

A digitizing fee will be charged to digitize each uploaded image file.  Digitizing fees are $19.99 and up depending on the size of the image.

Any potential fees would be assessed during the proofing process and would be sent to you for approval.

You will only pay the digitizing fee once per digitization size for each logo/image submitted. The digitized file will be saved in your account for use on future orders. You can easily re-order the same product or select from thousands of different products (with no minimums or order restrictions) on our website. If you will be using a small format embroidery digitized logo on a cap, there may be a $25 edit fee required to adjust the design for use on the curved surface.

Please note that customers who cancel orders after a file has been digitized will still be charged the digitizing fee, even if it would have been waived had the order been processed.

Please note that delays in proof approval or additional edits to digitized files may result in delayed delivery dates.

If I have multiple logos that need to be digitized, do I have to pay each time?

Yes, each logo you wish to use on embroidered products must be digitized separately.

What are the artwork requirements to have your logo digitized?

We recommend your artwork be at least 150 DPI or higher, preferably in a vector file format. Digitization looks best when logos are composed of large areas of solid colors with no gradients or fine lines, no photos and no small text. Text cannot be stitched smaller than 1/4″. We accept the following file formats for digitizing: PNG, JPG/JPEG, GIF, BMP, TIF/TIFF, EPS, PS, WMF, AI, PSD, CDR, PDF, SVG and XCF.

How long does it take to have my logo digitized?

Turn-around for digitization is usually around two business days. We will email you a digital proof of your logo for your approval. You must approve your logo before your order can go into production. Delays in approving your proof may result in delayed delivery dates.

Do you provide me with a proof of the digitized logo?

Yes! We will provide you with a virtual proof of your logo via email in PDF format. A JPEG file may be requested if you are unable to open PDF files. You must approve your logo before it can be added to your account and before your order can go into production. Delays in approving your proof may result in delayed delivery dates.

I already have my logo in a digitized format. Can I send you the digitized files?

Absolutely! We can accept digitized logos in OFM (preferred), DST, CND and EXP file formats. Once we receive your files, we can evaluate them and add designs to your account if they meet our stitch count requirements and quality standards. 241embroidery is not responsible for final embroidery quality on orders created using a previously digitized logo file.

Can I change the color of my logo?

You can change your logo colors during the proof process via email with one of our knowledgeable customer service representatives. Once you approve the color changes, we will add your logo to your account. If you want to match specific PMS colors, please provide those colors so we can select the embroidery thread color closest to your desired color. CMYK and RGB values are not acceptable for color matching. You may request a thread chart for assistance selecting your final embroidery colors.

Can you send me the digitized files?

The digitized file is created in a proprietary format by our artwork team in order to give you the highest quality finished product available. Because of this, we cannot email or sell the digitized files. Your logo will be saved in your account and can be used on any of our of embroidery-ready products.

Shipping/Delivery

DO YOU OFFER A RUSH SERVICE?

Yes.  If you need rush delivery email orders@241embroidery.com and a customer service representative will contact, you.

HOW AND WHEN DO I PAY FOR MY ORDER?

We require full payment upon you placing the order since this is a custom order. We accept Visa, MasterCard, American Express and paypal.  Digitizing fees will be paid for after final approval of layout.  Your order will not go into production until all fees are paid and layout approved.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The standard turnaround time is five to seven days once the digitized proof is approved.  But if you need sooner please contact customer service to see if a sooner date is possible.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Not currently

CAN I HAVE MY ORDER SHIP TO A DIFFERENT ADDRESS FROM MY BILLING ADDRESS?

Yes. You will have the opportunity to fill out the Bill to & Ship to addresses on the last page of check out. You can ship to a different address than the billing address.

HOW WILL YOU SHIP MY ORDER?

We ship most orders via UPS Ground. If you only have a PO Box, then we will use US Priority Mail.  Once we ship the order, the transit time can be from 1-4 days.

Guarantee

GUARANTEE?

We guarantee that the logo quality and product quality is without defect.  If there is a defect, we will replace or refund that item. Due to having the lowest prices in the industry, we cannot offer returns or refunds on non-defective items.

Ordering

DO YOU STILL HAVE MY LOGO ON FILE?

Yes. We will always keep your logo on file. On reorders, you do not have to upload your logo again, if there are no color changes or edits. Otherwise, upload or email us your new logo.

DO I HAVE TO ORDER ALL ITEMS IN THE SAME STYLE, COLOR, AND SIZE?

No. You can order a variety of colors, styles, and sizes.